By using Foglight to monitor more than 70 different packaged and custom applications, as well as the underlying infrastructure, the College has realised 53 percent ROI, and saved more than £371,000 in costs in just over one year. Full payback is expected after 1.6 years. Not only has Foglight enabled the ICT team to be proactive in monitoring and reducing problems that can impact end users, it has also increased staff productivity.
Imperial College London has more than 20,000 staff and students, as well as external collaborators, who depend on more than 300 different applications/services such as Oracle e-Business Service, Oracle Student System, Exchange, and the College website, which all require a high level of application reliability and availability. Prior to the deployment of Foglight, the College ICT staff depended on end user complaints to warn them of performance issues, which they then had to find and fix. With growing reliance on the performance of its applications and services, the ICT team wanted to have the capability to identify service interruptions before they impacted end users, prioritise problems to determine the best allocation of resources, and rapidly troubleshoot and solve problems to respond consistently to service failures.
Foglight End-to-end Monitoring Solution Proves the Best fit
· · After evaluating application performance monitoring solutions from a number of vendors including HP, IBM Tivoli, and Oracle, the College determined that Quest Foglight would best meet its needs, especially for end user monitoring and gaining an understanding of end user experience. Foglight was easy to install, and enabled the ICT team to start with a few prioritised applications and eventually expand to include more than 70 different applications. Foglight also enabled the ICT team to use one client interface for end user, infrastructure and application performance monitoring, so it could gauge the interdependencies between all three to target problem resolution quickly.
· · Imperial College London now uses Foglight to enable the efficient delivery of more than 300 different services, realising the following key benefits:
o o Improved end user experience – The College uses Foglight to perform system checks and 70,000 simulated end user checks each day, and alert the appropriate teams when the need arises to resolve an incident before it impacts end user productivity.
o o Increased customer satisfaction – Prior to the deployment of Foglight, ICT relied on end user service tickets to know when an application had a usability problem. Today, users know that if they experience a performance problem, it will be identified within 15 minutes, and subsequently resolved.
o o Increased ICT staff productivity – System uptime has increased without the need to add more staff because Foglight enables ICT to quickly pinpoint the source of problems and proactively resolve incidents. As part of the Foglight deployment project, The College employed a third party to receive and respond to alerts outside of working hours, further reducing disruption to end users and the need to add ICT staff hours or overtime.